Since 1983 Newmarket Holidays have provided a wide range of coach-inclusive breaks to over ten thousand passengers each year. With over twenty-five years experience the company has built a network or good hotels, reliable airlines and well-stocked itineraries.
Newmarket Holidays have grown to become one of the country’s largest companies specialising in ‘Reader Holidays’. They advertise in some of the UK’s largest newspapers and in many local papers.
Newmarket offer so much choice for every taste and price-range and so they have something for almost anyone. Enjoy a theatre break in London’s West End. Treat the family with a fun family break, including Disneyland Paris. Cruise in the Scottish Highlands. Explore one of the many imperial cities of Central Europe.
This ABTA-bonded company has a large network of departure points from villages, towns and cities, and airports and railway stations throughout England, Scotland and Wales making travel to all their destinations easy.
Other divisions of Newmarket Holidays include Newmarket Travel Services, regarding specialised group travel, Study Experiences, a curriculum-led education travel company, and Sport Experiences, based in the world of sports travel. They have over two hundred employees in their Surrey offices working towards the smooth running of their tours.
Has anyone been on the New England in The Fall package? Am off in a few weeks and a lot of these reviews have made me anxious.
My partner and I have just returned from 5 day trip to Paris.Well, it was actually 2 days travelling.I would like to say that the tour guide ( Caroline) was absolutely brilliant.She couldnt do enough for us and went out of her way to ” pander ” to our every need. She was very informative.She certainly looked after us.I would also commend Bobby the driver for his skill in negotiating his way around Paris in all the horrendous traffic.Terrific holiday made perfect by the way we were all taken care of.
The only thing that spoiled it was the travelling.From Forfar in Angus to Hull.We sailed to zebrugge which was a bit strange.Why go to Brussels and have to travel for 2 hours next day to get to Paris?
The ferry was absolutely faultless.The food was great and the restaurant was extremely well organised.
The worst thing was the Hotel which wasnt even in Paris.We couldnt go out for a walk as there was a ring road just outside.While on the Coach we paid £20 for a meal in advance which was to be served when we arrived.The Hotel had a whole day to prepare this meal and when we were eventually served it was burger chips and peas which were cold.The burgers were raw in the middle and most people didnt eat them.The hotel staff couldnt have cared less.I asked a waitress if we could
have a coffee at 10 pm and she just looked at me and walked away.
It was in fact the very worst hotel in which I have ever stayed.
Other than that , a great time when we werent in the Hotel.Thank goodness it wasnt full board.
Jewels of the rhine tour i was scammed on the price by newmarket other than that hols not bad beware or the guided trips which are a waste of money guys also the rep was more interested in the bar than the clientel
would not return so dont go
Has anyone been on the trip to the German Christmas Markets with New Market? I have looked on the website and I am planning on booking this trip but after reading some of these reviews I am seriously having second thoughts. Since this is a 4 day trip I do not fancy being stuck on a coach with no heating and with limited stops so feedback would be greatly appreciated. Thank you in advance.
Am thinking of taking the german valley 5 day trip at xmas with Newmarket holidays/ Door2 Door this year + have just been on here to read any reviews I can find before signing up. Am shocked to find very poor reviews here for many of the trips, can’t be that bad surely? Can anyone let me know if I’m going to have a good christmas on this trip before I commit myself with the deposit?
Thanks, Sonia
We booked an Italian Lakes holiday with Newmarket travel but other than on the coach from the airport to the lake we never saw the rep once in our hotel the royal village, guess they were only interested n the people who booked their tours.
Also on the way home we should have flown at 12.10pm and eventually got off the ground at 8pm, dont even ask me how the rep handled the delay or how much rubbish mixed information she gave us as I have only just calmed down and its wednesday today.
First time I’ve booked a holiday with Newmarket travel and it will be my last.
review of coach tip Disneyland NEWMARKET HOLIDAYS
i took my 5 year old son on this 3 day trip and for the price we paid i cannot be happier with the way we were treated.
Yes, it is a long journey but like it states it WAS a coach trip to france (11 hours)
the hotel we stayed in was lovely, breakfast was a little dull however there was always something there that the kids would eat.
we were picked up from our destination in a lovely, allthough very warm coach but what do you expect when the coach is full of people. we arrived in early evening in time to have a good night sleep for the full day a head. the following day the coach picked us up after breakfast and had us at the park in time for opening, spent the whole day at the park untill closing and was there on time to take us back to the hotel. breaks were regular on the coach, but not excessive, the driver was fantastic and we always were kept informed of any updates and schedules.
like i said it is a long journey and i would have been happier to pay the extra and stay another day as one day is not enough for the travel involved, however saying that ……… we are looking to book and go again!
I was pleasantly surprised by our trip to New England, as a lot of the reviews here had made me anxious.
We really enjoyed our holiday to New England. The guide was nice and the coach driver, Greg, was fantastic and extremely helpful. There were a few hiccups that I should highlight- firstly that we were not sat together on the plane despite the fact that we booked the holiday as a couple with newmarket and secondly that we were an hour late to the airport for the return flight.
However the majority of the holiday went smoothly. When we arrived we were told that we were no longer staying at the hotel they had told us. We ended up staying at a better one- Glen Cove Mansion, which was stunning. We would have liked more time in New York and a more detailed itinerary before travel. I would recommend doing your own thing if you can for the morning in New York. It also worked out well to do our own day in Boston rather than doing the tour as we got to spend more time there. The Natusket Beach Hotel kindly organised a taxi to pick us up from the ferry dock, so it was very convenient.
The Green Granite Inn was in New Hampshire was pleasant and very close to the outlets. It was a a bit of a walk to local restaurants. We loved the trip on the highway through the mountains and were lucky enough to see a moose. We also managed to squeeze in a trip on the steam railway, but I’d advise asking the coach driver to drop you there, as Greg kindly did, as it is a 45 minute walk from the hotel.
Overall a great trip & great value, but would advise doing your own thing on some days to get the most out of the trip.
Just been to Germany with Newmwarket Travel on their Christmas market Rhine Cruise. The Cruise its self was very good the boat, staff and food were excellent. However Newmarkets organisation was very poor. The Ferry company had gone bust. Sea France were honouring the tickets sold by booking you on alternative crossings. New Market did nothing to organise these crossing It was left to the bus driver to get the booking on arrival at the Sea France check-in on arrival. Our out bound crossing was changed from Dover to the tunnel with an additional 2 hour wait. The return trip booked from Calais was initually changed when we arrived at Calais (at 3.00pm) to an 8.00pm crossing from Dunkirk. our driver refused this crossing as he would run out of driving time at 9.30pm. The second coach driver went to Dunkirk and then had to drive back to Calais. We eventually got on a ferry that left at 6.00pm from Calais but we would not have got this if it had not been for our driver calling everyone he could.
We also had a complaint about an optional excursion to the Colonge markets. I beleive that this trip was just a way of getting more money out of us. It left the boat at 1.00pm and arrived in Cologne at 2.45pm we were allowed only 2 hours in Cologne. Leaving Cologne at 4.45pm and arriving back at the boat at 7.00pm 30mins before the evening meal. We should have been warned that we would only get 2 hours in Cologne and that we would not have time to see Koblenz or its markets due to the time we returned. The itinarary states that there would be time for both.
All i can say is i will never book anything with Newmarket Travel again and will state this on as many sites as i can find. and if i had to rate them it would be as follows
Organisation = 0
Excursions = 0 (value for money)
If you are considering booking with Newmarket please beware. My advice is book with someone else.
I have sent my complaint to Newmarket and have not bothered to reply, they have got my money but they will not be getting anymore.
My wife and I did Follow the Fall trip last October. To say it was a shambles would be an understatement. It went wrong from the very beginning. We had booked to fly to Boston and return from Raleigh Durham. When our tickets arrived a couple of days before departure we found we flying to Raleigh Durham and returning from Boston. We were subjected to four hours of Barbara Streisand on the long coach trip to Richmond. The tour guide was and old lady (at least 75) and she was at odds with the coach driver . She had little idea of where we were going and her knowledge of the places was rudimentary. She did nothing to arrange seating on the coach which became a free for all with all the worst aspects of British behavior witnessed. One passenger requested a wheelchair at Williamberg and we all had to sit on the coach for two hours whilst she sorted it out. This shortened our time there considerably. Our next stop was Washington. Our tour of Washington for which we had paid over Pds28 per person consisted of a one hour walk around the park to see 4 war memorials. At every juncture our guide told us that it was customary to give a tip of 20%. I would like to say the tour got better. It didn’t ,it got worse. Will I travel with Newmarket Tours again?Not if they paid me to do so. I have definately voted with my feet.
I booked a “trip of a lifetime” for myself and my husband to America with Newmarket Holidays on the Golden West tour for 3/6/12. This holiday has been booked since May 2011.
I received a letter on 11th March to say that the holiday had been rearranged from Gatwick to Heathrow and the dates changed so departure was now Weds 30th May, not Sun 3rd June. If we wanted to accept this new date we were to contact Newmarket by Thurs 15th March
Obviously this sent us into a panic and we frantically started trying to rearrange our a/l. I was working a long shift on Monday (0730-2000, I am a midwife) so couldnt call til Tues 13th.
I called at 0940 and a rude operative said if I didnt want the new dates he would cancel! I stated that I did not want to cancel as I was rearranging a/l but would like a customer service advisor to call me back…….I waited all day with no call back and no reply to 3 emails.
I called again weds 14th to be told “sorry you cant go 30th May now either as we have given your seats to another group, your only choice is 23rd May or a refund of your deposit!!!!
SO, after having had the holiday booked for over 9 months and calling before the cutoff date to accept the rearrangement, our holiday is now cancelled. We both caused a lot of upheavel at work and have now been left high and dry. Customer service is non existant and their staff are rude and uncaring.
DO NOT USE NEWMARKET HOLIDAYS, THEY CANNOT BE TRUSTED
I have just come home from a GREAT time in Moscow & st Petersburg, in Moscow we were met by Tatyana who took us around Moscow sightseeing to the Red square the Kremlin & much more for two days, she worked very hard to make sure we had a good time there, the hotel was a holiday inn & the staff also made us very welcome, the hotel is very clean and the security is up to date; you had to put your room key in a slot of the lift to get to your floor so that no one could come in off the street and go up in the lift, I am very impressed.
Then we were put on an overnight sleeper to st Petersburg; the train was old but clean beds a bit narrow, we had a small breakfast on the train (omelette or fried egg with ham) tea or coffee; in the corridor there is a place to get drinking water but I would say don’t drink it! for the rest very good journey.
In st Petersburg we were met by Tanya also very good; she also worked very hard to make sure we had a good time here, I would say the highlight of the whole trip for me was the folk song & dance show followed by a meal in the Nikolaevsky Palace – out of this world – excellent. The hotel we stayed in was also very clean, and we felt the security was good and the staff were very helpful. Lovely breakfast etc only no kettle in the room this time! Overall well worth the money; well done to all involved and hope to do it again some time. Highly recommended!